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Cancel Your Membership
If you want to cancel your membership, please enter the e-mail address you signed up with and press the button.
Your account will be canceled and you will receive a confirmation email within 15 minutes.
Why has my credit card been charged?
If you have ordered/purchased a product or subscribed to
a service on a 3-days trial basis for
€9.95, we suggest that you check
your
latest bank statement to see the transaction - any transaction from us is
managed with 3D Secure technology.
Cancel your membership
You are free to cancel your subscription at any time. There
is no mandatory membership period. If you wish to terminate your
membership all you have to do is click on the My Account tab. your
subscription has been cancelled, no further charges will be made to your
card. Cancellation does not, however, affect other services and/or
benefits linked to your user account for the period(s) charged.
Please note that for technical reasons you cannot cancel your
subscription to a service within the first 24 hours after having
registered the account. If you wish to terminate your membership before
the aforementioned lock period, please contact customer service
directly. If you choose to not cancel your membership before the end of
your trial period, then your trial membership will turn into a basic
membership automatically and your card will be charged at the standard
subscription price of:
After you have cancelled your membership, no further charges will be
made to your
card.
Keep in mind you can always reactivate your membership or register a new
service
account
at any time. Terminating your membership does not affect other enabled
services
on your trackdocsnow.com user account for the period that have been
charged
already.
Trackdocsnow.com will send you a notification of cancellation to the
E-mail address
indicated when you opened the account. Lost or
non-delivered receipts do not annul the validity of your request for
cancellation.
This
is based solely upon the information stored in the trackdocsnow.com
customer
database.
Nevertheless, it is your sole responsibility
as a customer to enter a valid E-mail address. It is also your
responsibility as a
customer to check for E-mails that have been redirected to your
spam-folder. Please
contact customer service if you need more information
on how to prevent these types of errors in E-mail delivery.
| Membership price: | Renewal duration: |
|---|---|
| €54.00 | Every 14 days |
| €27.00 | Every 7 days |
| €13.50 | Every 3 days |
I'd like to request a refund. What is your policy?
The trial subscription price is non-refundable and we do not make refunds for
incomplete
monthly subscriptions. We may, however, at any time and for any reason decide to grant
a
refund, discount or exclusive benefit to a subscriber.The amount and terms
linked to the refund in question, and the decision to grant such a refund, is at our
sole
discretion.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your trackdocsnow.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the trackdocsnow.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by e-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your trackdocsnow.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the trackdocsnow.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by e-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
Why has my credit card been charged immediately after subscribing to the service?
If you wish to access our service, you must first pay
the amount of €9.95 for a
3-day trial period., The trial period amount is
non-refundable from the moment you start using the service. You may still
apply for a refund if the service hasn't been activated.
I have a trial period subscription but my card was charged twice. Why?
Our service includes a 3-day subscription trial
version of €9.95 with a fixed trial period.
After the duration
of the trial period is over, your subscription is automatically extended into a basic
subscription plan according to our Terms of services, to which you have
agreed. By terminating your subscription before the trial ends, you will
avoid this from happening. In order to cancel your account, please contact
us immediately.
How may I contact you?
Our customer service is open 24/7 all year round and can be accessed
through E-mail, chat and phone. We
suggest that your first point of contact is via E-mail. In case you are trying to
contact
us through the chat service and have connectivity issues, please send us
an E-mail and a customer support representative will contact you as soon as possible.
What can I expect after terminating my subscription?
After you have terminated your subscription no further charges will be made to your
card.
Any information stored about you is deactivated according to our service's GDPR policy.
If
you wish to get a refund, you must NOT have activated or used the service.
All personal data can be erased upon request.
I just registered to your service but have yet to receive any login data. What should I do?
An introductory E-mail with all your login information has been sent to the E-mail
address
used when you opened the account. We recommend you check your spam and trash folder. If
you still have trouble finding it, please contact our customer support.
FAQ's
Everything you need to know about your subscription and the product. Can't find the answer you are looking for? Please start a chat.
